YourCamper help center

YourCamper payments use Stripe

Renters pay on Stripe Checkout. Owners connect a Stripe Connect account for payouts.

Payments are active and use real money.

Payments, installments, refunds, deposits and owner payouts.

Adding a vehicle, listings, pricing, calendar and rentals.

Finding a vehicle, booking, digital pickup and return.

Account creation, sign-in, account type and contact details.

Payments, installments, refunds, deposits and owner payouts.

Which payment system does YourCamper use?
Stripe Checkout for renters and Stripe Connect for owners.
How do I pay for a booking?
Initial payment, balance payment and checking confirmation.
How do I pay the balance or resolve a payment problem?
Deadline, reminder and a secure payment retry.
How does an owner connect Stripe?
Personal or business details, bank account and account verification.
When does an owner receive rental earnings?
Pickup confirmation, collected payments and bank payout status.
What are the cancellation and refund terms?
Standard, flexible and strict policies, with an exact calculation.
How does the security deposit work?
The deposit condition is separate from rental payments and damage claims.

Adding a vehicle, listings, pricing, calendar and rentals.

How do I add and publish a vehicle?
The main steps for a vehicle, listing and publication.
How do I manage vehicle availability?
Block dates and review reserved periods in the calendar.
How does pricing work?
Demand tiers, length discounts, fees and mileage.
How do I add listing photos?
Multiple uploads, ordering and the hero image.
Which booking options and rules can I set?
Booking requests or instant booking, plus rental terms.
How do I manage requests and rentals?
Requests, upcoming rentals and cancelled history.
How do digital pickup and return work?
Condition, mileage, fuel, photos and confirmation by both parties.

Finding a vehicle, booking, digital pickup and return.

How do I add a driving licence and who sees my data?
Licence front, phone upload and reviewing your details.
What should I do about damage or post-rental costs?
Photos, comments, mileage, fuel and cleaning.
How do I find and book a vehicle?
From search to sending a request.
How do I know a vehicle is available and confirmed?
Calendar, request status and confirmed rental.
Which driving licence do I need?
B and C licence categories shown on the listing.
What makes up the renter price?
Nightly rates, discount, handover fee, service fee and deposit.
What do I do at pickup and return?
Renter review and digital confirmation.
How do I withdraw a request or cancel a rental?
The difference between a pending request and a confirmed rental.

Account creation, sign-in, account type and contact details.

How do I message an owner?
Ask about a vehicle and reply securely on YourCamper.
When can I see contact details and the exact pickup location?
Contacts after payment, approximate location on the public map.
Does the rental include insurance and what does account verification mean?
Clarify insurance; an account badge does not replace vehicle checks.
How do I receive notifications and contact support?
Booking emails, payment reminders and [email protected].
How do I create an account and sign in?
Google or email and password.
What is the difference between renter and owner accounts?
Each account uses one persistent marketplace role.
Why must an owner add a phone number and address?
Fast registration, with fuller details required before publication.
How are account and rental details protected?
Server-side permissions, private photos and administrator support view.
How do I add an address and pickup point?
Address suggestions and a separate location for each vehicle.