What should I do about damage or post-rental costs?
Photos, comments, mileage, fuel and cleaning.
Before booking, check the listing rules for included mileage, extra-kilometre price, fuel, cleaning, and waste-water and toilet tanks. Limited mileage applies across the whole trip; current pricing counts one rental night as one chargeable rental day. Unlimited mileage has no extra-kilometre charge.
Document existing defects before confirming pickup. You can add your own photo with a comment, such as a broken curtain. The owner must review additions. At return, the owner prepares a new report; review it and request corrections if needed.
Tell the owner about damage during the trip, take photos and keep relevant information. Stop safely if there is danger; call 112 in an emergency. A report does not automatically settle a claim or deduct money from a deposit. For a dispute, contact the administrator with your booking reference.