How do I pay the balance or resolve a payment problem?
Deadline, reminder and a secure payment retry.
YourCamper payments use Stripe
Renters pay on Stripe Checkout. Owners connect a Stripe Connect account for payouts.
Payments are active and use real money.
Read the payment guide →Open the booking under My bookings. You can see the amount paid, next installment and deadline, then choose Pay. You can also pay the balance early.
The second installment is not charged automatically. Open Stripe Checkout and confirm payment yourself, including any bank authentication. A reminder is sent during the seven days before the deadline.
- A Processing payment is not paid yet. Check its status before retrying to avoid an unnecessary second attempt.
- If payment fails, follow the action shown on your booking or try another card. For repeated errors, email [email protected] with your booking reference. Do not send your card number.
- Once the deadline has passed, payment is overdue. The booking is not automatically cancelled or made freely cancellable; unpaid amounts block pickup and owner release.